Policies

Orders

All orders may place be placed through our online website www.emilyriggsbridal.com If multiple orders were placed combined shipping will be applied and shipped based on the latest turnaround time for that item.

Shipping

How long will it take until I receive my item?

Gowns: Please allow 6-7 months to receive your gown unless we have already arranged a rush order. All gowns are made to order and it takes time to receive the materials.

Skirts: Please allow 4-6 months

Tops: Please allow 4-6 months

Veils: Plain silk tulle veils can take up to 3-4 months to receive. Lace trim veils can take up to 6 months. All veils are made to order and it takes time to receive the materials.

When should I place my order?

It is best to order at least 10-12 months prior to your wedding date to ensure enough time to receive your item(s) and time for any alterations that might need to be made with your local seamstress. Everything is made to order and it takes time to receive the materials which can sometimes become delayed due to Holidays, Weather, Backordered and dye lot. 

I need it right away. Do you accept rush orders?

Rush orders can be made upon request and additional fees will be applied. Please email me for details and if a rush order is possible.

What if my package gets lost?

After an item has been shipped to you, its best to always check the tracking. Please be sure your shipping address is correct. We will not refund you or replace your item(s) if they have been lost, damaged or stolen during shipping. 

Returns

 Do you accept returns?

I'm sorry but due to the custom nature of our products we do not accept returns or exchanges under any circumstances. 

 

Sizing

All gowns, skirts and tops are made using a standard garment sizing scale. Please choose your measurement from the conversion below. It will be up to the customer to have the gown, skirt or top be taken to a local seamstress for a perfect fit. We do not do alterations or pay for alterations to be made. 

If you are between sizes, choose the larger of the two sizes. Taking in a garment is easier than letting it out. 

 

Skirts: Sizing for the skirt is determined by a high waist measurement. The conversion is as follows:

2 (24"), 4 (25"), 6 (26"), 8 (27"), 10 (28"), 12 (29.5") 14 (31") 16 (32")  18 (33")  

Tops: Sizing for tops is determined by a bust measurment. All tops are finished with a 5/8" seam allowance and can be altered for a more custom fit at your local seamstress.

XS/S: 32"-34.5"

M: 35"- 36.5"

L: 37"- 39.5"

Gowns: Sizing for the gown is determined by a high waist & bust measurement. The conversion is as follows:

Waist: 2 (24"), 4 (25"), 6 (26"), 8 (27"), 10 (28"), 12 (29.5") 14 (31") 16 (32")  18 (33")

Bust: XS/S: (32"-34.5") M: (35"- 36.5") L: (37"- 39.5")

When ordering a gown: Please specify which Top Size you fall into, in the message box during checkout. You may also email me your Waist to Floor measurement with your wedding shoes on, otherwise it will come in the standard length.

 

How do I take my measurements? 

You may have a friend or family member take them or go to a local seamstress.  Using a soft measuring tape works best to measure the circumference of your waist and bust. You can also take a waist to floor measurement starting at high waist to floor with your wedding shoes on.

 

Do I need to submit or email my measurements?

You can find which size you fall under on the Sizing page and select your proper size in the listing.

Tops: Please select from the drop down menu XS/S, M, or L when placing your order online.

Skirts: Please select your size from the drop down menu after finding your size on the sizing page.

Gowns: Please select your size from the drop down menu after finding your size on the sizing page. Then submit your Top size in the message box during check out.